We appreciate your interest in Chotcut. New orders are not being accepted at this time, thank you!
Guidelines for delivery of goods
- Kindly select a delivery date and time that fits your availability at your chosen delivery location.
- All customers will usually receive a phone call before their deliveries are attempted. If the customer's phone is switched off or unreachable during that time, delivery will be postponed based on our discretion.
- For customers living in gated communities or estates, kindly note that if commercial vehicles or delivery agents cannot enter your location, you might need to collect at your estate gate.
- Repeat deliveries will attract fresh delivery charges.
Guidelines for returning of goods
- There shall be NO RETURNS on fresh products/items except for the unlikely event that the product is damaged, tampered with, or not consumable.
- Returns shall also be possible for fresh products/items if the product received differs from the information in the product description.
- We only refund cash by transfer in the unlikely cases of missing items, switcheroos or damaged inventory. Chotcut will not be liable to refund through physical movement of goods.
- Refunds shall be processed within 24 hours.
- The customer shall contact customer service ONLY either through our chat platform or by phone +2349090002468 to discuss issues or returns.
- Delivery personnel shall not wait for customers to check orders before they leave. All complaints should go to customer service ONLY.
